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Terms & Conditions

1. Definitions
“Catalogue” means the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out;
“Company” means Device4U Sdn. Bhd;
“Conditions” means these terms and conditions;
“Customer” means the person(s) or company whose order for the Supplies is accepted by the Company;
“Goods” means any goods supplied or to be supplied by the Company to the Customer;
 

2. Conditions
All online orders are accepted by the Company subject to and in accordance with these Conditions.

Together with any terms accepted by the Company in connection with an order, these Conditions constitute the entire agreement between the Company and the Customer in relation to the Supplies ordered. No variation to these Conditions is permitted unless expressly authorized in writing by a director of the Company.
 

3. Prices
The Company has used all reasonable endeavors to ensure that prices for the Supplies are accurately set out in the Catalogue but reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted. Where Supplies are to be made in installments (referred to in these Conditions as 'Scheduled Delivery'), the prices of Supplies to be delivered within 90 days of the date of order will be those applicable at the time of despatch of the first batch of Supplies. Special services or custom requirements applied to Goods at the Customer's request shall be charged at the price quoted in writing.
 

4. Standard Delivery
Provided that Goods are in stock, the Company will use its reasonable endeavors to dispatch Goods ordered before 1.00 pm Monday to Friday on the same working day and Goods ordered after 1.00 pm Monday to Friday on the next working day. No commitment is given in relation to delivery times achieved. Next day delivery and free delivery may be available in certain areas and subject to certain conditions and limitations.

Free delivery is not available on Goods marked with the symbol H alongside the order code in the Catalogue and may not apply to Goods which are specially sourced or not in the Catalogue. The Company reserves the right to charge for delivery, packing and insurance in transit for all such Goods.

The Company will use reasonable endeavors to meet delivery and/or performance estimates but, except as set out in Condition 5 below, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance, even where it arises as a result of the negligence of the Company or its carriers. Time for delivery and/or performance shall not be of the essence. Delivery will be made to the address specified by the Customer.
 

5. Inspection,Defects And Non Delivery
The Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 7 days of inspection. If the Customer receives a damaged parcel, the Customer should take photographs of the parcel to confirm the damage and notify the Company immediately prior to opening the parcel.

The quantity of any consignment of Goods as recorded by the Company upon dispatch from the Company's place of business shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods or non-performance unless written notice is given to the Company within 3 days of the date when Goods should have been delivered.
 

6. Returns
No Goods may be returned other than with the prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number ('RAN'). All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return. All Goods accepted for return should be returned for receipt by the Company within 7 days of delivery.
 

7. Warranty/Guarantee
The Company will, free of charge, repair or, at the Company's option, replace Goods which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design. This obligation will not apply:

8. Use Of Personal Data
"Personal Data" means, in relation to any Customer, or any representative of a Customer who is (in either case) a living individual, any data from which (whether alone or in combination with other information held by the Company) the Company can identify that Customer or that representative, regardless of how and when that data is provided.

The Company may process Personal Data for some or all purposes contemplated in these Conditions or arising in the context of the relationship between the Company and the Customer, including:

9. Business Customers
The Company is a business to business and business to consumer supplier. The Catalogue and any other product brochures produced by the Company are intended for use by business customers and consumers. By ordering, the Customer confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and as a consumer.
 

10. Force Majeure
The Company shall not be liable to the Customer in any manner or be deemed to be in breach of these Conditions because of any delay in performing or any failure to perform any of the Company's obligations under these conditions if the delay or failure was due to any cause beyond the Company's reasonable control (which shall include, but not be limited to government actions, war, fire, explosion, flood, import or export regulations or embargoes, labor disputes or inability to obtain or a delay in obtaining supplies of Goods or labor). The Company may, at its option, delay the performance of, or cancel the whole or any part of a Contract.

Thes Conditions Supersede All Previous Issues
January 2010